Frequently asked questions
Straight answers on ordering, lead times, documentation, delivery and microbiology product selection.
Compliance
Can Tamooh provide certificates of analysis?
Yes. Lot-specific certificates of analysis can be supplied where they are issued by the manufacturer. Include the product reference and lot number in your request.
Do products include an IFU or technical datasheet?
Available IFUs, safety data sheets and technical documentation are linked to the relevant product or can be requested from our team.
General
Can you help with storage requirements?
Yes. Product pages show available storage guidance, and our team can confirm handling requirements before dispatch.
Lead times
How quickly can an order be delivered?
Lead time depends on the product, brand and required quantity. We confirm availability and the expected dispatch window with every quote.
Ordering
How do I request a quotation?
Add products to your quote list or send your specification directly. Our team will respond with method fit, availability and lead time.
Products
Can I request products that are not listed online?
Yes. Send the manufacturer, catalogue number or specification and we will check availability through our supplier network.
How do I choose the right method for my sample?
Send us the target organism, matrix, required method reference and preferred time to result. We will help narrow the suitable traditional, rapid or molecular options.
Shipping
Do you deliver across Saudi Arabia?
Yes. Delivery options and timing are confirmed according to the destination, product requirements and order size.
Send your specification.
We’ll respond with method, availability and lead time.